Volunteer Terms & Code of Conduct

1. Introduction

Humble Care welcomes individuals who wish to contribute their time, skills and experience to its humanitarian and community-support activities.

These Volunteer Terms & Code of Conduct establish the basic expectations that apply to people who register or participate as volunteers with Humble Care.

2. Volunteer Registration

Individuals may register their interest in volunteering through the Humble Care mobile application, website (Volunteer Portal) or another method provided by Humble Care.

Providing a volunteer application does not guarantee acceptance. Humble Care may review applications based on its current needs, available opportunities, skills, experience, suitability, safeguarding requirements and other relevant considerations.

3. Volunteer Information

Humble Care may request information reasonably necessary to process a volunteer application, including:

• Name;
• Contact information;
• Skills and areas of interest;
• Education or experience where relevant;
• Availability;
• Relevant supporting information; and
• Other information reasonably required for volunteer coordination.

Volunteer information will be handled according to Humble Care's Privacy Policy.

4. Volunteer Responsibilities

Volunteers are expected to:

• Treat beneficiaries, staff, other volunteers and community members with dignity and respect;
• Follow reasonable instructions and applicable Humble Care procedures;
• Perform agreed volunteer responsibilities responsibly;
• Protect confidential information;
• Respect the privacy of beneficiaries;
• Follow safeguarding requirements;
• Avoid discrimination, harassment, exploitation or abuse;
• Use Humble Care resources responsibly; and
• Report serious concerns through the appropriate channels.

5. Protection of Beneficiaries

Many Humble Care activities involve children, young people, single mothers, families and people experiencing vulnerability.

6. Confidentiality

Volunteers may receive information about beneficiaries, applicants, donors, other volunteers or Humble Care activities.

Such information should only be used for legitimate volunteer responsibilities.

Volunteers must not publish, sell, share or otherwise disclose confidential information without appropriate authorization.

7. Photographs, Videos and Stories

Volunteers must not independently photograph, record, publish or distribute identifiable images, videos or personal stories of beneficiaries for personal or public use without appropriate authorization and consent.

Particular care must be taken when children are involved in alignment with our Media Consent Policy.

8. Social Media

Volunteers should not represent personal opinions as official statements of Humble Care.

Volunteers must not publish confidential information, private beneficiary information or unauthorized photographs, videos or documents.

Only authorized persons may speak publicly on behalf of Humble Care where formal representation is required.

9. Conflicts of Interest

Volunteers should disclose situations where a personal, financial or other interest could interfere with their responsibilities to Humble Care or its beneficiaries.

Volunteers should not use their position with Humble Care to obtain improper personal benefits.

10. Financial Conduct

Strict Financial Rule: Volunteers must not request or collect money from beneficiaries on behalf of Humble Care unless they have been specifically authorized to do so. Volunteers must not ask beneficiaries for personal payments, gifts or favors in exchange for assistance.

11. Safeguarding Concerns

A volunteer who becomes aware of suspected abuse, exploitation, serious misconduct or another safeguarding concern should report it through the appropriate Humble Care reporting channel (hr@humblecare.org).

Failure to report a serious concern where reporting is reasonably expected may be treated as a breach of volunteer responsibilities.

12. Volunteer Expenses

Volunteer participation does not automatically create an entitlement to payment, salary, allowance or reimbursement.

Any approved reimbursement or support must be agreed with Humble Care in advance or handled according to applicable organizational procedures.

13. Ending Volunteer Participation

Humble Care or a volunteer may end a volunteer arrangement at any time.

Humble Care may suspend or end participation where a volunteer:

• Violates this Code of Conduct;
• Creates a safeguarding concern;
• Misuses confidential information;
• Acts dishonestly or fraudulently;
• Harms beneficiaries or other persons; or
• Repeatedly fails to meet agreed responsibilities.

14. Acceptance

By registering or participating as a Humble Care volunteer, the individual confirms that they have read and agree to follow these Volunteer Terms & Code of Conduct.

15. Contact

For questions regarding volunteer opportunities and ethical conduct: