Website & Mobile Application Terms & Conditions

1. Introduction

Welcome to Humble Care.

These Terms & Conditions govern your use of the Humble Care website, mobile application, digital platforms, and related services.

By accessing or using our website or mobile application, you agree to comply with these Terms & Conditions.

If you do not agree with these Terms, please do not use the relevant service.

2. About Humble Care

Humble Care is a humanitarian and community-support organization working to support vulnerable individuals, families, children, young people, women, and communities.

Our activities include education support, healthcare-related financial support, livelihoods, single-mother support, awareness and sensitization, and related community initiatives.

3. Use of Our Services

You may use the Humble Care website and application for legitimate purposes, including:

• Learning about our organization and programs;
• Applying for assistance;
• Receiving information about programs;
• Communicating with Humble Care;
• Participating in appropriate activities;
• Supporting or partnering with Humble Care;
• Accessing educational and awareness information.

You must not use our services for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.

4. User Information

When using certain features, you may be required to provide personal information.

You agree to provide information that is accurate and complete to the best of your knowledge.

You should promptly notify Humble Care if you discover that important information you have provided is incorrect.

Providing false, misleading, fraudulent, or materially incomplete information may affect the assessment of an application and may result in an application being declined or assistance being reconsidered, subject to applicable law and Humble Care procedures.

5. Assistance Applications

Submitting an application through the Humble Care application does not guarantee that you will receive assistance.

Applications may be assessed based on factors including:

• Your circumstances;
• The nature and urgency of the need;
• Program eligibility;
• Available resources;
• Program priorities;
• Verification results;
• Type of assistance available;
• Humble Care policies and procedures.

Humble Care may approve, partially approve, decline, defer, or refer an application.

6. Verification

Humble Care may verify information provided through an application where reasonably necessary.

This may include reviewing supporting documents, contacting applicants, contacting relevant institutions, consulting appropriate community or organizational sources, or conducting a verification visit where appropriate.

Security Notice: Applicants must not provide passwords, PINs, banking passwords, authentication codes, or other security credentials to Humble Care as part of an application.

7. No Guarantee of Assistance

Humble Care seeks to provide meaningful support but cannot guarantee that every applicant will receive assistance.

Assistance depends on eligibility, need, program priorities, available funding and resources, verification, and other relevant circumstances.

8. Program Changes

Humble Care may modify, suspend, postpone, or discontinue a program or activity where circumstances require. Reasons may include:

• Funding limitations;
• Changes in organizational priorities;
• Availability of resources;
• Emergencies;
• Changes in applicable laws;
• Operational circumstances;
• Program evaluation results.

Where appropriate, affected applicants or beneficiaries may be notified of material changes.

9. Vulnerability and Priority Assessment

Humble Care may use assessment systems to help identify applications that may require greater attention or urgency.

Such assessments may consider factors such as household circumstances, dependents, employment stability, food security, housing, education-related vulnerability, healthcare-related urgency, livelihood needs, and emergency circumstances.

Any vulnerability or priority score is an internal decision-support tool. A score does not automatically guarantee or deny assistance. Final decisions may require review by authorized Humble Care personnel.

10. Healthcare Information and Disclaimer

Certain Humble Care programs, including Wellspring, may provide financial or practical support related to healthcare needs.

Users should seek appropriate professional healthcare for medical conditions and emergencies.

11. Educational and Awareness Information

Information provided through Humble Care's website, application, campaigns, educational materials, or awareness activities is intended for general educational and community-support purposes.

Information should not automatically be treated as professional medical, legal, financial, or other professional advice. Where professional assistance is required, users should consult an appropriately qualified professional or relevant service provider.

12. Children's Use

Certain Humble Care programs concern children and young people.

Where an application or service involves a child or minor, Humble Care may require authorization from a parent, guardian, or other legally authorized person depending on the circumstances and applicable law.

We encourage parents and guardians to supervise children's use of digital services where appropriate.

13. Prohibited Activities

Users must not:

• Submit fraudulent applications;
• Impersonate another person;
• Provide deliberately false information;
• Attempt to access another user's account;
• Attempt to bypass application security;
• Introduce malicious software;
• Interfere with the operation of the website or application;
• Attempt unauthorized access to Humble Care systems;
• Use the platform to harass, threaten, exploit, or harm others;
• Use Humble Care's platform for unlawful activities;
• Misuse personal information obtained through the platform.

Humble Care may restrict or suspend access where misuse is suspected or established, subject to applicable law.

14. Intellectual Property

Unless otherwise stated, content made available through the Humble Care website and application, including text, logos, graphics, designs, photographs, videos, documents, and other materials, belongs to Humble Care or is used with appropriate permission.

You may not reproduce, modify, distribute, sell, or commercially exploit protected content without appropriate authorization.

15. User-Submitted Content

Where users are permitted to submit content, including comments, feedback, photographs, documents, or other materials, users are responsible for ensuring that they have the necessary rights and permissions to submit such content.

Users should not submit content that is unlawful, fraudulent, abusive, threatening, defamatory, discriminatory, or that violates another person's privacy or rights.

16. Publicity and Personal Stories

Submitting an application or participating in a Humble Care program does not automatically authorize Humble Care to publish your name, photograph, story, testimonial, or other identifiable information.

Separate consent may be requested for publicity, fundraising, reporting, awareness campaigns, photography, videos, testimonials, or impact stories.

17. Privacy

Your use of the Humble Care website and application is also governed by our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it, and certain rights you may have.

18. Third-Party Links and Services

Our website or application may contain links or connections to third-party websites, services, organizations, healthcare providers, schools, partners, or other resources.

Humble Care does not necessarily control or endorse third-party websites or services. Users should review the terms and privacy policies of third-party services before using them.

19. Availability of the Platform

We aim to keep our website and application available and functioning properly. However, we cannot guarantee that the services will always be:

• Available;
• Uninterrupted;
• Error-free;
• Secure against every possible threat;
• Compatible with every device.

Maintenance, technical problems, security incidents, network failures, or other circumstances may temporarily affect availability.

20. No Guarantee of Outcomes

Humble Care seeks to provide useful and meaningful assistance but cannot guarantee a particular result from participation in a program or receipt of assistance.

Program outcomes may depend on individual circumstances, available resources, external conditions, and other factors beyond Humble Care's control.

21. Limitation of Responsibility

To the extent permitted by applicable law, Humble Care is not responsible for losses arising solely from:

• Temporary unavailability of the platform;
• User-provided inaccurate information;
• Misuse of the platform by a user;
• Reliance on third-party services;
• Events beyond Humble Care's reasonable control.

Nothing in these Terms is intended to exclude any responsibility that cannot lawfully be excluded.

22. Account Security

Where the application provides user accounts, users are responsible for keeping their login information confidential.

Users should not share passwords or authentication information with others.

If you believe your account has been accessed without authorization, you should contact Humble Care as soon as possible.

23. Complaints and Feedback

We welcome feedback and complaints because they help us improve our programs and services.

You may contact us regarding:

• An application;
• A program;
• Treatment by staff or representatives;
• Privacy concerns;
• Website or application problems;
• Other concerns relating to Humble Care.

Learn more about our review procedures in our Complaints & Feedback Policy.

24. Suspension or Termination

Humble Care may suspend or terminate access to certain digital services where necessary because of:

• Violation of these Terms;
• Fraudulent activity;
• Abuse or misuse;
• Security concerns;
• Legal requirements;
• Operational reasons.

Where appropriate and legally required, users may be notified.

25. Changes to These Terms

Humble Care may update these Terms & Conditions from time to time.

The updated version will indicate the date it was last revised.

Continued use of the relevant services after an update may constitute acceptance of the updated Terms where permitted by applicable law.

26. Applicable Law

Humble Care seeks to comply with applicable laws and regulations in the jurisdictions where it operates or provides services.

Because Humble Care may operate across different countries, certain legal requirements may vary according to the user's location and the relevant service.

27. Contact Us

For questions concerning these Terms & Conditions, please contact: