Privacy Policy

1. Introduction

Humble Care respects the privacy of individuals who use our website, mobile application, services, and programs.

This Privacy Policy explains how Humble Care collects, uses, stores, protects, and shares personal information when you use our website, mobile application, submit an assistance application, communicate with us, participate in our programs, or otherwise interact with us.

We aim to collect and use personal information responsibly, transparently, and only for legitimate organizational purposes.

By using our website or application, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request consent separately and appropriately.

2. Who We Are

Humble Care is a humanitarian and community-support organization working to support vulnerable individuals, families, children, students, single mothers, and communities.

Our programs include education, healthcare-related financial support, livelihoods, single-mother support, awareness and sensitization, and related community initiatives.

3. Information We Collect

Depending on how you use our website or application, we may collect information including:

Personal Information

• Full name
• Date of birth or age
• Telephone number
• Email address
• Country and general location
• Household information
• Information about dependents
• Employment and livelihood information
• Education-related information
• Information concerning an assistance request
• Information required to assess vulnerability or need

Application Information

When you apply for assistance, we may collect information necessary to:

• Understand your circumstances;
• Assess your eligibility;
• Determine the type of assistance requested;
• Verify information;
• Process and administer an approved application;
• Monitor and follow up on assistance.

Supporting Documents

Where reasonably necessary, we may request supporting documents relevant to an application. Applicants should provide only documents that are requested or reasonably relevant to the application.

Technical Information

When you use our website or mobile application, certain technical information may be collected automatically, depending on the technologies we use. This may include: device type, operating system, application version, browser information, IP address, general usage information, error and diagnostic information, and security and technical logs.

We use technical information primarily to operate, secure, maintain, and improve our services.

4. How We Use Personal Information

Humble Care may use personal information for purposes including:

1. Creating and maintaining beneficiary profiles.
2. Processing assistance applications.
3. Assessing eligibility and vulnerability.
4. Verifying information.
5. Communicating with applicants and beneficiaries.
6. Determining appropriate assistance.
7. Administering approved assistance.
8. Preventing fraud, abuse, duplication, or misuse of assistance programs.
9. Monitoring and evaluating programs.
10. Measuring program outcomes and impact.
11. Maintaining appropriate organizational records.
12. Meeting applicable legal, accounting, regulatory, or reporting obligations.
13. Protecting the security and integrity of our systems.
14. Improving our website, application, programs, and services.

We will not intentionally use personal information for unrelated purposes without an appropriate lawful basis or additional consent where required.

5. Legal Basis for Processing

Depending on the circumstances and applicable law, Humble Care may process personal information based on:

• Your consent;
• The need to provide or administer a service or program;
• Legitimate organizational purposes;
• Compliance with legal or regulatory obligations;
• Protection of individuals or other legitimate interests where permitted by law.

Where we rely on consent, you may have the right to withdraw consent, subject to applicable law and the consequences of doing so.

6. Sensitive Information

Some information provided to Humble Care may be particularly sensitive, including information concerning health, vulnerability, children, household circumstances, or financial difficulties.

We seek to collect sensitive information only where reasonably necessary for an appropriate organizational purpose and will apply reasonable safeguards to protect it.

7. Health Information

Some Humble Care programs, including Wellspring, may involve healthcare-related information.

8. Information About Children

Humble Care may process information relating to children where necessary for our education, child-support, community, or other programs.

Where an application concerns a child or minor, we may require appropriate authorization from a parent, guardian, or another legally authorized person depending on the circumstances and applicable law.

We seek to apply additional care and safeguards when handling children's information in accordance with our Child Safeguarding & Protection Policy.

9. Verification

Humble Care may verify information provided in an assistance application where reasonably necessary. Verification may include:

• Reviewing supporting documents;
• Contacting the applicant;
• Contacting an institution relevant to the application;
• Confirming information through an appropriate community or organizational source;
• Conducting a verification visit where appropriate;
• Confirming information relating to an assistance request.

We seek to conduct verification respectfully and proportionately.

Security Safeguard: Applicants should never provide passwords, PINs, banking passwords, authentication codes, or other security credentials as part of an application.

10. Sharing Personal Information

Humble Care does not sell beneficiary personal information.

We may share information where reasonably necessary with:

• Authorized Humble Care personnel;
• Service providers;
• Program implementation partners;
• Verification parties;
• Professional advisers;
• Relevant institutions;
• Regulators or public authorities where required;
• Other appropriate parties where there is a lawful basis or applicable justification.

Where appropriate, we seek to use contractual, organizational, or technical safeguards when information is shared with service providers or partners.

11. International Data Transfers

Humble Care may work with partners and technology service providers located in different countries.

Where personal information is transferred across national borders, Humble Care will seek to comply with applicable data-protection requirements and use appropriate safeguards.

The specific requirements may depend on the country where the individual is located and the applicable law.

12. Data Security

Humble Care takes reasonable organizational and technical measures to protect personal information against unauthorized access, unauthorized disclosure, alteration, loss, destruction, and misuse.

Access to beneficiary information is limited to authorized persons who require the information for legitimate organizational purposes. However, no electronic system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by applicable law.

Retention periods may depend on: the type of information, the nature of the assistance, accounting and financial requirements, legal obligations, program monitoring and reporting requirements, dispute resolution, and legitimate organizational record-keeping requirements.

14. Your Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion where applicable;
• Object to certain processing;
• Withdraw consent where consent is the applicable legal basis;
• Request restriction of processing where provided by law;
• Raise a complaint or concern about how your information is handled.

We may need to verify your identity before processing certain requests.

15. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent.

Withdrawal does not necessarily invalidate processing that was lawfully carried out before withdrawal. If withdrawal prevents us from processing information necessary to administer an assistance application or service, we may be unable to continue that application or service.

16. Optional Communications

You may choose whether to receive optional communications about future programs, events, opportunities, community activities, campaigns, or other Humble Care activities.

Refusing optional communications will not by itself affect eligibility for assistance.

17. Photography, Stories and Publicity

Participation in a Humble Care program does not automatically give Humble Care permission to publish your name, photograph, personal story, testimonial, or other identifiable information.

Where we wish to use identifiable photographs, testimonials, stories, videos, or similar material for publicity, fundraising, reporting, awareness, or communications purposes, we will seek separate and appropriate consent where required in line with our Photography, Media & Publicity Consent Policy.

Refusing optional publicity consent should not by itself affect eligibility for assistance.

18. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, improve security, understand website usage, improve website performance, remember preferences, and support analytics where applicable.

Where required, we will provide appropriate choices regarding non-essential cookies. Further information is provided in our Cookie Policy.

19. Third-Party Services

Our website or mobile application may use third-party technology and service providers to support functions such as hosting, storage, analytics, communications, authentication, security, or other technical services.

Such providers may process information on behalf of Humble Care where necessary to provide their services. We seek to use appropriate safeguards and require providers to handle information responsibly where applicable.

20. Changes to This Privacy Policy

Humble Care may update this Privacy Policy from time to time.

When we make material changes, we may provide an appropriate notice through our website, mobile application, or other communication channels.

The "Last Updated" date at the beginning of this Policy indicates when it was most recently updated.

21. Complaints and Privacy Concerns

If you have a question, concern, or complaint about the way Humble Care handles your personal information, please contact us:

We will review privacy concerns and respond according to our procedures and applicable law.

22. Applicable Law

Humble Care seeks to comply with applicable data-protection and privacy laws in the jurisdictions in which it operates or processes personal information.

Because Humble Care may work across different countries, specific rights and legal requirements may vary depending on the individual's location and the applicable law.

23. Contact

For general questions about Humble Care: